Our services include but are not limited to:

We're with you every step of the way

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Step 1: Call us on 1800 225 474

Once we get to know you and understand what’s important to you, we’ll provide everything you need to know and more.

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Step 2: Apply for Government Subsidy

Register at myagedcare.gov.au (or call us on 1800 225 474 and we can help you with this).

*Please note: This process can take some time. If you require services urgently or have had a health incident, please contact us for alternative options.

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Step 3: Design you care plan

We’ll guide you through it all. Once you’re approved for either Commonwealth Home Support Program (CHSP) or a Home Care Package (HCP), our team will work with you to create a Care Plan that matches your lifestyle, interests and needs.

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Step 4: Receive services

Once you are happy with your Care Plan and have signed your Services Agreement, we will book your services at times that suit you.

Make an enquiry

Home Care Frequently Asked Questions

  • We understand there’s no place like home. That’s why we offer a wide range of in-home aged care services so you or your loved one can remain living independently at home. From making daily tasks easier with transport to the shops, cooking or cleaning to improving health and wellness, clinical services and more, we’re here to help you maintain your lifestyle at home for longer.

    Home Care Services (also commonly referred to as in-home care) can be Government subsidised under either the Commonwealth Home Specific Programme (CHSP) for basic level care, or Home Care Packages (HCP) for multiple or more complex requirements. 

  • The cost of aged care is different for every individual and is determined by the Australian Government based on your financial situation -please see their handy fee estimator calculator at https://www.myagedcare.gov.au/how-much-will-i-pay.

  • To understand what government subsidies are available and how these work, please click here to read Home Care: Fees, Caps & Government Subsidies. 

  • For more information, please click here.

  • There are many approaches we take to ensure the right Care Worker is matched to you depending on your needs and preferences. We employ Care Workers based on their qualifications, skills, experience and alignment with our company’s mission and values.  We also have case management expertise and ongoing reviews of your care needs by our experienced Care Advisors to ensure your maintaining your health, independence and lifestyle at home for longer.

  • My Aged Care allocates Packages based on date of approval of HCP and priority level.  

    For people with a medium priority, the expected wait time for an approved Home Care Package (starting from the date on the letter of approval) is: 

    • Level 1: 3 - 6 months 
    • Level 2: 6 - 9 months 
    • Level 3: 9 - 12 months 
    • Level 4: 12 - 15 months 

    *Last revised 31 October 2024. Read more: Getting assessed for a Home Care Package | My Aged Care 

    If you need care sooner, you can look to access the Commonwealth Home Support Programme (CHSP) or self-funded services.  

Acknowledgement of Country

We acknowledge the Traditional Owners and Custodians of the lands on which we live, work, and dream. We pay our respects to the Wallumedegal People. To their Indigenous Elders past and present, for they hold the traditions, culture, and hopes of their people as we journey towards reconciliation. We acknowledge that they have occupied and cared for these lands and waterways over countless generations. It always was, and always will be, Aboriginal land.