Home Care Frequently Asked Questions

• What is Home Care?

  We understand there’s no place like home. That’s why we offer a wide range of in-home aged care services so you or your loved one can remain living independently at home. From making daily tasks easier with transport to the shops, cooking or cleaning to improving health and wellness, clinical services and more, we’re here to help you maintain your lifestyle at home for longer.
  
  Home Care Services (also commonly referred to as in-home care) can be Government subsidised under either the Commonwealth Home Support Program (CHSP) for basic level care, or Support at Home program (formerly Home Care Packages) for multiple or more complex requirements.

• How much does home care cost?

  The cost of aged care is different for every individual and is determined by the Australian Government based on your financial situation. Use the Support at Home fee estimator to see how much you may pay towards services in your own home.

• What types of government subsidies are available?

  To understand what government subsidies are available and how these work, please click here to read Home Care: Fees, Caps & Government Subsidies. 

• What’s the difference between the Commonwealth Home Support Program (CHSP) and Support at Home (formerly Home Care Packages)?

  Find out more about CHSP and Support at Home.

• Who will provide my home care services?

  There are many approaches we take to ensure the right Care Worker is matched to you depending on your needs and preferences. We employ Care Workers based on their qualifications, skills, experience and alignment with our company’s mission and values. We also have case management expertise and ongoing reviews of your care needs by our experienced Care Partner teams to ensure you are maintaining your health, independence and lifestyle at home for longer.