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30Well trained staff and excellent communication from case manager. The wonderful service call centre staff are kind and friendly to my parents and myself. The App is very easy and user friendly.
Home Care services supporting your independence
Need a little extra help at home? With Catholic Healthcare’s Support at Home program, care is closer than you think. Our highly trained team tailors services to your unique needs, ensuring you stay healthy, well, and independent at home. Wherever you are on your Support at Home journey, we can help.
- Are you thinking about applying for a Home Care Package?
- Have you just been approved for a Home Care Package and waiting for your funding?
- Have you got a Home Care Package and are unsure if you’re getting the most from it?
- Are you interested in self-funded home care services?
Catholic Healthcare’s experienced and compassionate team can guide you through the My Aged Care process, help you access services while you wait, and advise on the best funding options based on your specific needs. Let us help you design a care plan through a government-funded or self-funded home care service package so you can live your best life now!
Our popular home care services
Explore how Catholic Healthcare’s in-home care services can enhance your quality of life while keeping you close to what matters most—your home, family, and community.
Full list of services can be found here.
Day-to-day home support
Our care experts can support you at home with essential day-to-day tasks such as meal preparation, transport and shopping online or at your local store and minor home and garden maintenance.
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Clinical services
Our qualified clinical managers can support you at home with a wide range of services from wound medication and diet management to physical strength and conditioning, podiatry and home modification assessments.
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Health & wellness
Our group programs are a great way to connect with others, reconnect or explore new hobbies, enjoy social outings and get physically active with our Mind N Move exercise programs for seniors.
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Spiritual wellbeing
Our pastoral care team supports people of all faiths and cultural backgrounds providing companionship, support for families and carers and assistance with religious and spiritual needs.
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Respite care
A home away from home. Our experienced respite team can provide extra support at your home or at one of our centres during the day or overnight with flexible options to suit individual needs.
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Volunteer services
Our friendly volunteers can provide companionship and friendship through in-home visits or social chats over the phone at a frequency and time that suits you best.
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Find home care services near you
You will find us in regional and metro areas across New South Wales and South East Queensland. At Catholic Healthcare, we offer a wide range of home care services in NSW. Explore our locations to find an in-home care service that meets your needs, providing compassionate care and support in your community.
Our mission is...
To promote the dignity, life and spirituality of older people through connected and inclusive communities.
Why choose Catholic Healthcare home care services?
Whatever your story, whatever your needs, we take the time to understand your care goals. At Catholic Healthcare, we tailor our solutions, so you, or your loved ones live a fulfilled, safe, and independent life at home.
As a not-for-profit company, we pride ourselves on being inclusive, ethical and staying true to our founding purpose of providing quality health and aged care services to older community members.
The secret that makes our care so special is our trained care and clinical experts.
We invest in our employees so that they can invest in you. Every day they’re guided by our values of courage, compassion and integrity.
With our commitment to providing high-quality and compassionate employees, and locally delivered services, we are one of the most highly recommended service providers in the industry.
More than just everyday home care services
As an approved and trusted home care provider, we’re here to support you with more than just daily care. Our friendly and highly qualified team offers a range of home care services that go beyond the basics—whether it’s support at home, group fitness sessions, or virtual mobility programs designed to boost your well-being, help you stay active, prevent falls, and manage health concerns.
Whether you need a hand with household tasks or more advanced clinical care, our compassionate team—including in-house nurses and allied health specialists—provides everything from everyday support to dementia and palliative care. We’re here for you and your loved ones, every step of the way.
When is the right time for you, or a loved one to consider in-home care services?
We understand that the decision to seek in-home care services is a deeply personal one. Whether it's due to ageing, a recent health setback, or a desire for additional support, recognising when extra help is needed can significantly improve quality of life. Our tailored in-home care services allow you or your loved ones to maintain independence while receiving the care and assistance required.
If daily tasks are becoming more difficult, health needs are changing, or you're looking for companionship and support at home, now might be the right time to explore in-home care options. Catholic Healthcare is here to provide compassionate and reliable care to meet your needs, helping you stay safe and comfortable in your own home.
Free brochure: Discover Catholic Healthcare’s unique approach to Support at Home services
Learn how we tailor our care to meet your needs and provide compassionate, expert support at home to help you live independently. This FREE and handy brochure offers an easy-to-read guide on what sets our services apart.
Follow our simple steps to get started
Step 1: Call us on 1300 487 104
Once we get to know you and understand what’s important to you, we’ll provide everything you need to know and more.
Step 2: Review your financial and funding options
We can help to access funding options including the Commonwealth Home Support Program (CHSP) or a Home Care Package (HCP) via myagedcare.gov.au. As this process can take time, please call us on 1300 487 104 if you require services urgently or have had a health incident. We can also help if you can’t or don’t want to access government funding through our self-funded retiree service options.
Step 3: Design your care plan
Our dedicated care advisors will guide you through it all. Once we have your funding choice decided, our compassionate team will work with you to create a Care Plan that matches your lifestyle, interests and needs.
Step 4: Receive services
Once you are happy with your Care Plan and have signed your Services Agreement, we will book your services with our Catholic Healthcare team and preferred providers.
Frequently Asked Questions
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What is Home Care?
We understand there’s no place like home. That’s why we offer a wide range of in-home aged care services so you or your loved one can remain living independently at home. From making daily tasks easier with transport to the shops, cooking or cleaning to improving health and wellness, clinical services and more, we’re here to help you maintain your lifestyle at home for longer.
Home Care Services (also commonly referred to as in-home care) can be Government subsidised under either the Commonwealth Home Specific Programme (CHSP) for basic level care, or Home Care Packages (HCP) for multiple or more complex requirements. -
How much does home care cost?
The cost of aged care is different for every individual and is determined by the Australian Government based on your financial situation. Please see their handy fee estimator calculator at https://www.myagedcare.gov.au/how-much-will-i-pay.
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What types of Government subsidies are available?
To understand what government subsidies are available and how these work, please click here to read Home Care: Fees, Caps & Government Subsidies.
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What is home care assessment process for government subsidies?
In Australia, aged care assessments are conducted by the government’s Aged Care Assessment Team (ACAT) or Regional Assessment Service (RAS). These assessments are crucial in determining the level of government-funded care services an individual qualifies for, whether it be in-home support, respite care, or residential aged care. Please click here to read more.
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What’s the difference between CHSP and HCP?
For more information, please click here.
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What are the different levels of a home care package?
Level 1:
Designed for individuals with basic care needs.
Provides a lower level of care and support, including assistance with basic activities of daily living.
Level 2:
Suitable for individuals with low-level care needs.
Offers a bit more comprehensive support compared to Level 1, including assistance with personal care and some allied health services.
Level 3:
Designed for individuals with intermediate care needs.
Provides a higher level of support, including more complex care services and specialized health services.
Level 4:
Tailored for individuals with high-level care needs.
Offers the highest level of support, including a wide range of services to meet complex care requirements.
Please click here to read more. -
What is a home care package provider?
A Home Care Package provider is an accredited organisation approved by the Australian government to deliver aged care services. They play a vital role in providing personalised care and support to help older Australians live independently at home.
When your Home Care Package (HCP) is approved, the funds don’t go directly to you. Instead, an approved HCP provider, also known as a ‘Home Care Package fund manager,’ holds the funds and manages payments for services on your behalf. You have the freedom to choose a provider that best suits your needs.
Their responsibilities include developing a care plan, managing funds, monitoring and reviewing care, and ensuring compliance with aged care regulations.
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Who will provide my home care services?
There are many approaches we take to ensure the right Care Worker is matched to you depending on your needs and preferences. We employ Care Workers based on their qualifications, skills, experience and alignment with our company’s mission and values. We also have case management expertise and ongoing reviews of your care needs by our experienced Care Advisors to ensure you are maintaining your health, independence and lifestyle at home for longer.
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What are the wait times for a Home Care Package?
My Aged Care allocates Packages based on date of approval of HCP and priority level.
For people with a medium priority, the expected wait time for an approved Home Care Package (starting from the date on the letter of approval) is:
- Level 1: 3 - 6 months
- Level 2: 6 - 9 months
- Level 3: 9 - 12 months
- Level 4: 12 - 15 months
*Last revised 31 October 2024. Read more: Getting assessed for a Home Care Package | My Aged Care
If you need care sooner, you can look to access the Commonwealth Home Support Programme (CHSP) or self-funded services.
Don't just take our word for it!
Lorraine, Self-funded Home Care Client
Family
It is a very efficient and caring healthcare provider. We have had a few follow up calls to see if we were okay.
Leanne, CHSP Home Care Client
Customer
Excellent office communication, home care staff, empathy and follow up with management
Jane, HCP Home Care Client
Customer
Very interesting content of the programme that I attended. Well organised and the speakers chosen were all relevant to the programme.
Frances, Self-funded Home Care Client
Customer
My mum received excellent care from catholic care. The staff that visited her, looked after her, took her shopping & cleaned her house were all very kind & efficient.
Thomas, HCP Client
Family
Acknowledgement of Country
We acknowledge the Traditional Owners and Custodians of the lands on which we live, work, and dream. We pay our respects to the Wallumedegal People. To their Indigenous Elders past and present, for they hold the traditions, culture, and hopes of their people as we journey towards reconciliation. We acknowledge that they have occupied and cared for these lands and waterways over countless generations. It always was, and always will be, Aboriginal land.