Join the Consumer Advisory Body
Catholic Healthcare remains committed to ensuring excellent care standards for our residents, clients, and employees.
Through membership in our Quality Care Advisory Body (QCAB) and Consumer Advisory Body (CAB), residents, clients, and employees can have an important say in their care to help us improve care outcomes. To read Catholic Healthcare's most recent response to QCAB feedback, please view the following letters from our Board.
Residential Aged Care QCAB Response Letter
Home Care Services QCAB Response Letter
Learn more and register to join.
Members will be asked to discuss:
Consumer Advisory Body
The Catholic Healthcare Consumer Advisory Body (CAB) is a forum for our community members to share their views on what constitutes high-quality care and services at Catholic Healthcare, and have their voices heard on related matters. Recommendations from the CAB are provided to the Catholic Healthcare Board to consider.
Who can join?
People like you! Members from all backgrounds are welcome to join; diversity means that all consumers are represented.
Each year, new members will be selected to join the Advisory Body to ensure a range of perspectives are included from our Catholic Healthcare community. We select up to 50 members to be part of the CAB at any time.
What will be involved if I join?
You will be asked to meet with the other Advisory Body members online, twice a year. In these meetings, you will represent the Catholic Healthcare community and be invited to share your views. Feedback from these meetings is reviewed to develop continuous improvement recommendations for the Board’s consideration.
An online training session will be conducted with Advisory Body members before their first meeting. This training will assist you in participating in the meetings. We ask that you commit to a one-year term on the Advisory Body, although you can resign at any time. If you are currently in our care and require assistance to join, we will ensure a team member is available to help you get started.
Why join?
To have your voice heard! Read about some of the recommendations that have been approved by our Board based on past CAB feedback sessions. Read more.
How can I take part?
Click the button below to access and complete the Expression of Interest (EOI) form. Once complete, we will receive your details and contact you if you have been selected to join the CAB. If you don’t hear from us immediately, please don’t worry. We review EOIs every six months and respond to all applicants.
Quality Care Advisory Body
The Quality Care Advisory Body (QCAB) is vital in advancing care across our Home and Community Services and Residential Aged Care. By creating focused groups, QCAB ensures that tailored solutions meet the unique needs of our clients and residents.
Different to Catholic Healthcare’s CAB, our QCAB comprises residents, clients, representatives, employees, and management who meet to consider specific issues in the delivery of safe, high-quality care and services.
QCAB feedback is provided to Catholic Healthcare’s Board to review and respond on the continuous improvement actions arising.
Who can join?
We value diversity and invite Home Care Services and Residential Aged Care clients, residents and their families to express interest in joining. Your unique insights and perspectives are needed!
You can apply to join both CAB and the QCAB.
What will be involved if I join?
Members of QCAB will be required to undertake some pre-reading before each meeting and comments on any issues arising. Members are appointed for two years and meetings are held online.
An online training session will be conducted with members before their first meeting. This training will assist you in participating in the meetings. If you are currently in our care and require assistance to join, we will ensure a team member is available to help you get started.
How can I take part?
Click the button below to access the Online Form. Kindly fill in your details and we will let you know whether you have been selected. If you don’t get chosen immediately, you can apply again.
Frequently asked questions
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If I don’t get in, does that mean my voice isn’t heard?
No, CAB and QCAB are just one of many ways to provide Catholic Healthcare with feedback. You can click here to provide feedback at any time, in addition to the regular surveys we send out. We also hold regular resident and client meetings where feedback is always welcome.
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Where can I find information on past feedback sessions?
Recommendations from feedback sessions held over the past year have been approved by our Board and are outlined here.
To read Catholic Healthcare's most recent response to QCAB feedback, please view the following letters from our Board.